Service management is a strategic solution provided by PrimeIT to every organisation wishing to delegate the management of one or more technological areas. We provide support from the moment the service is first designed to the final formation of teams, in full respect of and compliance with stringent Service Level Agreements (SLAs).
PrimeIT service management consists in:
- Supplying high quality full ITand Telecom services that meet the existing needs;
- Properly bringing together people, processes, and service levels;
- Following-up and monitoring all the activities of our teams in real-time with our partners;
- Possibly ensuring in-house service, or services at the PrimeIT facilities.
Our approach is based on a number of continuous processes aligned in such a way that the IT service provision allows the companies to focus on their core business and not on less important concerns.