In such a critical sector as commercial aviation, information security is a strategic necessity that goes far beyond technology. Organisations face growing challenges in balancing innovation, safe operations, and regulatory compliance while managing an increasingly complex digital environment with emerging threats, including the evolution of Artificial Intelligence and sophisticated cyber risks.

Ensuring that internal processes, systems, and policies are aligned with international standards and specific regulations is essential to protect operations, sensitive data, and, above all, the safety of passengers and staff. In this case study, we show how we help our clients tackle these challenges safely and effectively.

The Client: A Critical, Highly Regulated and Evolving Sector

PrimeIT’s client is a leading organisation in the commercial aviation sector, operating in a highly regulated and critical environment with stringent operational and digital security requirements. The project is embedded within the Cybersecurity team, specifically in the GRC – Governance, Risk and Compliance area, responsible for maintaining a robust information security posture through risk management, audit oversight, and the definition of internal policies and procedures.

In this context, cybersecurity plays a strategic role, not just as a technological pillar but as an essential element for operational continuity and safety.

The Challenge: Ensuring Compliance and Security in a New Regulatory Paradigm

The client approached PrimeIT seeking specialised support in implementing the European Part-IS regulation, a standard specific to information security in aviation, which establishes a direct link between cybersecurity and operational safety.

Additionally, the client faced several other challenges, including:

• Maintaining and evolving the ISMM (Information Security Management Manual).
• Developing and continuously improving the ISMS (Information Security Management System).
• Creating and updating information security operational procedures.
• Supporting cybersecurity audits.
• Conducting and maintaining risk assessments in a context of emerging threats and the growing impact of Artificial Intelligence.

The introduction of Part-IS represented a true paradigm shift, requiring the assimilation of new concepts, deep adaptation of existing processes, and continuous alignment between technical, operational, and management teams.

The PrimeIT Approach: GRC Expertise through Team Extension

PrimeIT joined the project through a Team Extension model, providing a GRC Cybersecurity specialist who works fully integrated with the client’s internal team.

This approach enabled agile and continuous responses to regulatory and operational needs, ensuring:

• Direct support in implementing Part-IS.
• Continuous management and updating of ISMM and ISMS.
• Definition and documentation of information security policies and procedures.
• Preparation and support for internal and external audits.
• Risk management support, with a detailed, proactive approach aligned with international frameworks.

The collaboration began on 25 August 2025 and continues on an ongoing basis, enabling an effective response to the day-to-day challenges of the GRC function.

Standards, Frameworks and Regulatory References

The project is based on internationally and nationally recognised cybersecurity references, including:

• ISO standards applicable to information security management systems.
• NIST framework for risk management and cybersecurity.
• Part-IS regulation for the aviation sector.
• DORA – Digital Operational Resilience Act.
• National Cybersecurity Reference Framework.

This methodological foundation ensures a structured approach, aligned with best practices and constantly evolving legal requirements.

Tangible Results: Greater Maturity, Greater Resilience

The partnership with PrimeIT has been instrumental in raising the maturity level of the client’s Governance, Risk and Compliance processes.

Key benefits include:

• Effective compliance with Part-IS, ensuring alignment between cybersecurity and operational safety.
• Increased audit readiness with more robust processes and documentation.
• Continuous improvement of ISMM and ISMS, ensuring up-to-date and effective management systems.
• Proactive and detailed risk management, prepared to respond to emerging threats, including those associated with Artificial Intelligence.
• Overall strengthening of the organisation’s information security posture.

PrimeIT: A Strategic Partner in Cybersecurity and GRC

This case study demonstrates PrimeIT’s ability to act as a strategic partner in cybersecurity projects, particularly in highly regulated and critical environments. Through flexible models such as Team Extension, PrimeIT provides specialised talent, integrates seamlessly with internal teams, and aligns closely with international standards and legal requirements, helping clients navigate an increasingly complex digital landscape with confidence.

Ready to strengthen your organisation’s cybersecurity and compliance? Contact us and find out how we can support your team!